Refund and Returns Policy

At QuickVizit.com, we strive to provide the highest quality products and services. However, we understand that there may be occasions where you may need to return or exchange an item. This Refund and Returns Policy outlines the conditions and processes for requesting returns, exchanges, and refunds on our Indian t-shirt printing drop-shipping e-commerce platform.

If you have any questions regarding our Refund and Returns Policy, feel free to contact us:

1. Eligibility for Returns

We accept returns and exchanges only under the following conditions:

  • The product is defective or damaged.
  • The wrong product or incorrect size was shipped to you.
  • The product has significant printing errors.

To be eligible for a return, the product must meet the following criteria:

  • It must be unused, unworn, and in the same condition as when you received it.
  • The item must be in its original packaging.
  • You must initiate the return request within 7 days of receiving the product.

Unfortunately, we do not accept returns for:

  • Personalized or custom-printed items (unless the item arrives defective or with a printing error).
  • Items that have been worn, washed, or altered.
  • Returns requested after 7 days of delivery.

2. Return Process

If your product meets the eligibility criteria for returns, please follow the steps below to initiate the process:

a. Contact Us

Send an email to quickvizit9@gmail.com with the following details:

  • Your order number
  • A description of the issue
  • Photographs showing the defect, damage, or error

Our customer support team will review your request and respond within 3 business days.

b. Return Authorization

If your return request is approved, we will provide instructions on how to send the product back. Please note that you are responsible for covering the shipping costs for returning the item unless the issue was due to an error on our part (e.g., wrong item or defective product).

c. Packaging the Return

Ensure that the product is securely packed in its original packaging. Include all accessories, tags, and documentation that came with the product.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange request.

3. Refund Policy

a. Refund Eligibility

Refunds are only issued for:

  • Defective or damaged items
  • Incorrect items shipped by mistake

Refunds will not be issued for:

  • Custom-printed items that were correctly processed according to the customer’s specifications
  • Minor color variations or slight differences between the mock-up and final print

b. Refund Process

If your refund request is approved, we will process your refund within 7–10 business days of receiving the returned item. The refund will be credited back to your original method of payment. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

c. Non-Refundable Items

Shipping charges and handling fees are non-refundable. If you received a free shipping offer with your order, we reserve the right to deduct shipping costs from the refund amount.

4. Exchange Policy

If you received a defective or incorrect item and prefer an exchange over a refund, you may request an exchange by contacting us at quickvizit9@gmail.com within 7 days of receiving the item.

a. Conditions for Exchanges

Exchanges are subject to product availability. We will replace the item with the correct product, size, or design, free of additional shipping charges. If the item you want to exchange is out of stock, we may offer you a refund instead.

b. Exchange Process

To initiate an exchange, follow the same steps as outlined in the “Return Process” section. Once we receive the returned item and verify its condition, we will ship the replacement product and notify you of the shipment details.

5. Non-Returnable Items

Certain types of products are non-returnable under this policy, including:

  • Custom or personalized items: Since these are specially made according to your specifications, we cannot accept returns unless the item arrives damaged or with a printing error.
  • Discounted or clearance items: Items purchased during special promotions or sales are non-returnable and non-refundable unless they arrive damaged.

6. Cancellation Policy

a. Order Cancellation

You may cancel your order within 12 hours of placing it by contacting us at quickvizit9@gmail.com. Once production or shipping has begun, the order cannot be canceled, and you must wait for the item to arrive before initiating a return or exchange, if eligible.

b. Custom Orders

Once a custom t-shirt or personalized item has entered the production stage, it cannot be canceled or changed. Please carefully review your design and order details before confirming your purchase.

7. Damaged or Incorrect Orders

In rare cases where the item is damaged during shipping or if you receive the wrong product, please contact us immediately at quickvizit9@gmail.com. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund. Please include photos of the damaged product and packaging when you contact us.

8. Contact Us

If you have any questions, concerns, or need assistance with a return, refund, or exchange, please reach out to us:

At QuickVizit.com, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we will do our best to make it right. Thank you for choosing us for your custom t-shirt printing needs!

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